Terms of Service

1. Who we are and what this site is

maxano.solutions is run by Stella eCommerce LLC, a limited liability company formed in Wyoming, United States, with its registered address at 30 N Gould St, STE 4000, Sheridan, WY 82801, United States. Maxano Solutions is a brand of Stella eCommerce LLC.

The site presents our services. Nothing is bought directly on it. Every engagement starts with a conversation and a written quote, and is paid through a Stripe invoice or payment link that we send you.

2. What we do

Monetisation of digital solutions: digital products, subscriptions and recurring revenue models, including monetising the work of influencers and creators. Alongside that we do business process automation, SaaS product development, and web design and development.

We work mainly with companies and sole traders. Exactly what a project includes is set out in the quote and the contract for that project.

3. How an engagement starts

• An enquiry and a conversation about what you need.
• A written quote with the scope, price, timeline and what falls outside the scope.
• A contract, or your written acceptance of the quote. Only then does work start.
• An invoice, then payment on the terms in section 4.

Where the contract and these terms differ, the contract for that project wins.

4. Prices, invoices and payment

Work is priced per project, on a written quote. There is no price list on the site because the scope differs from client to client. We issue an invoice before payment.

• Currency: all prices are in US dollars (USD). Every amount in a quote carries its currency.
• Payment terms: 14 days from the invoice date, unless the quote says otherwise.
• For projects we ask for a deposit of 50% before work starts; the rest is invoiced on delivery unless the quote splits it differently.
• Late payment: we may charge statutory interest on overdue amounts and pause work until the invoice is settled.
• Taxes: prices exclude tax unless the quote says otherwise. Tax is calculated and shown on the invoice under the rules that apply to the particular service and to where you are based.

Payments are made by card through Stripe, which is certified to PCI DSS Level 1, the highest standard for card security. You enter card details with Stripe over an encrypted connection; we never see or store them.

5. Recurring engagements

Some work runs monthly: maintenance, running a monetisation model, development that continues. For those:

• Billing is monthly, in advance, for the month ahead.
• The engagement runs until either side cancels it.
• Notice is 30 days before the next billing cycle starts. Cancel by email to [email protected].
• A cycle already started is not split: the service runs to the end of the paid period, and there are no further charges after that.

Refund details are in the Refund and Cancellation Policy.

6. Intellectual property in the work we deliver

Once you have paid in full, ownership of what we made specifically for you — code, design and documentation — transfers to you. Until then the work remains ours and you may use it only to test and review.

• Tools, libraries and components we built before or independently of your project stay ours; you get a perpetual licence to use them as part of what we delivered.
• Third-party and open-source software keeps its own licences, which we list in the documentation.
• Content, logos and data you give us remain yours.
• We would like to mention the project in our references. Tell us if you would rather we did not, and we will not publish it.

7. What we need from you

• Accurate information and materials, on time.
• The rights to everything you give us: text, images, video, music, databases and trade marks.
• One person who can approve decisions, so the work does not stall.
• Access to the systems we need, with accounts that can be revoked when the work ends.

If materials or approvals are late, the delivery date moves with them. We are not responsible for content you supply.

8. Working with influencers and creators

When we monetise a creator's work, we build the product, the billing and the sales funnel. The content and the relationship with the audience stay yours, and so do the obligations that come with them:

• You are responsible for your content and for holding the rights to everything in it.
• You are responsible for disclosing paid posts and partnerships as advertising, under the rules of your own country and of the platform you use. That includes rules such as the US FTC endorsement guides and EU unfair commercial practices law.
• You are responsible towards your audience and customers: delivering the content promised, answering questions and following platform rules.
• We do not guarantee revenue, subscriber numbers, reach or audience growth. Figures in a quote are estimates, not promises.
• If a platform changes its rules or closes an account, that is outside our control and is not a failure to perform on our side.

9. No guarantee of results

We work professionally and carefully, but we do not guarantee any particular revenue, number of sales, conversion rate, search ranking or other business outcome. Too much of it depends on the market, the price, the content and decisions you make.

Figures and case studies on the site describe past projects and are not a promise of the same outcome.

10. Liability

We are liable for damage we cause intentionally or through gross negligence, and for anything the law does not allow us to exclude, including personal injury.

Otherwise our total liability is limited to what you paid us for that work in the 12 months before the event. We are not liable for lost profit, loss of data you hold elsewhere, business interruption or indirect damage.

Delivered work is handed over as accepted, with the warranties agreed in the contract. Defects you report within 30 days of handover are fixed at no charge.

11. Confidentiality

What we learn about your business stays confidential and is used only for the project. We expect the same of you regarding our quotes and methods. The obligation outlasts the engagement.

12. Duration and termination

• A project runs until the work is delivered and accepted.
• A recurring engagement can be cancelled by either side under section 5.
• We may end an engagement immediately if an invoice stays unpaid more than 30 days after a reminder, if we are asked to do something unlawful, or if cooperation we need to continue does not arrive.
• After termination we invoice the work done to that point and hand over whatever has been paid for.

13. Events outside our control

We are not liable for delay caused by events beyond our control: a supplier going down, internet infrastructure failures, natural disasters, war or acts of government. We tell you about such delays without delay.

14. Governing law and jurisdiction

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The state and federal courts located in Wyoming have jurisdiction. Before any dispute, we try to settle it by agreement.

Whatever law is chosen, you keep the protections that the mandatory law of your own country gives you if you are a consumer.

15. Changes to these terms

We may change these terms. Work already agreed is governed by the version in force when it was agreed. The date of the last change is at the top of this page.

16. Contact

[email protected], address: Stella eCommerce LLC, 30 N Gould St, STE 4000, Sheridan, WY 82801, United States.